closed 10th Nov 2023
Parts Advisor job
Job Details
Job Description
Based at Volvo Trucks and Buses London South ( Croydon)
Salary: £12.75 per hour
(quarterly bonus paid)
Working Hrs:
Monday to Friday - rotating shift
8.5hrs daily with 1/2 hr unpaid lunch break
0600hrs to 1500hrs
12:00hrs to 2100hrs
Alternative Saturday 0600hrs - 1200hrs @ overtime/time and a half
Providing an excellent service supplying HGV parts to customers either over the counter, via email or telephone along with assisting inhouse Technicians who carry out repair and maintenance to vehicles in the workshop.
Your skills will include:
- Driving Licence required
- Able to identify different parts using catalogues and systems.
- Numerical ability to be able to work with part numbers.
- To be able to effectively communicate at all levels both written and verbally with people inside the organisation as well as external customers.
- Selling/influencing others to buy additional parts.
- Documenting/recording information.
- IT literate to competently use DMS and associated software & systems.
- Proactive, enthusiastic and approachable.
- Accuracy and attention to detail.
- Flexible and positive approach to changing circumstances / priorities.
- Commercial awareness.
Areas you will cover in the role:
Parts Advisor
- Receiving deliveries, mark off and store parts in stockroom according to prearranged systems.
- Locating and label parts and maintain inventory of stock.
- Regular inventory stock counts.
- Consistently maintaining a good standard of housekeeping in the Parts Department.
- Report stock shortages to parts supervisor.
- Produce parts quotations for internal/external customers.
- Documenting and supervising the condition of parts returned for credit including old unit cores and reporting damaged or unsuitable items to the Parts Supervisor.
- Ensuring procedures are properly carried out for the ordering and receipt of goods.
- Ensuring that credits are properly and accurately raised for goods returned.
- Ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed.
- Discussing the use and features of various parts with customers, based on knowledge of trucks and buses.
- Accurately compile parts from job cards for repairs being carried out in the workshop.
- Feedback all information about competitors to Parts Supervisor.
- Proactively selling parts and promotions to customers.
- To work with Parts Supervisor to achieve their maximum competency level.
- Special projects as required.
- Pick up and deliver parts on occasion.
- Work within health & safety company guidelines
Warranty/Contract Parts Administrator
- To provide a professional service with regards to all aspects of the warranty and contract claim handling process.
- In assessing claims, check for legitimate parts and, where necessary, take up any anomalies with the depot staff, involving more senior people where necessary.
- Processing all warranty / contract parts: recording into the system , locate them , labelling the pallets
- Processing the AMA (warranty) parts requests, prepare for collection in due time
- Follow up warranty and contract credits in order to scrap / return the old parts according to contract / warranty procedures
- Return the exchange units to Volvo through CMS system
- Processing of any Customer Parts warranty claims received at Depot level.
- Liaise with the Technical Support Teams to ensure that any supporting
the claim
- Any other duties deemed necessary by your line manager.
Benefits:
- Quarterly bonus paid
- Company pension
- 22 days holiday raising +1 day per completed years service
- Healthcare with access to dental insurance
- Discounts for family and friends on many High St Retailers, gym memberships, travel, theme park days plus many more
We value your data privacy and therefore do not accept applications via mail.
Additional Benefits
- Company Pension
- Bonus Scheme
- Private Healthcare
About the Company
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
HGVTraders.com prioritizes your safety. We never use WhatsApp for candidate communication or request sensitive information during applications. For a secure job search experience, visit JobsAware for free expert guidance on safer work environments.
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