- Largest investment in European service network in the history of MAN Truck & Bus
- Network coverage and customer proximity to workshops to improve significantly once again
- Around one-third of investments in improved service – including e-mobility and digitalization
- MAN Sales Director Friedrich Baumann: "Significantly strengthening customer proximity and service quality once again. Top service network essential for our customers and competitive advantage for MAN"
There are around 1,200 MAN-owned and partner companies across Europe, with a total of approximately 7,000 employees working in MAN companies. MAN customers across Europe can rely on round-the-clock support, every day of the week. More than 2,000 MAN service centers and cooperation partners provide seamless support via the MAN Mobile24 breakdown and mobility service. In Germany, for example, MAN already has the largest manufacturer-owned service network with more than 340 of its own and partner service locations.
“A strong brand needs a strong service network. We have that – and we are now making it even stronger. Alongside our sales team, our workshops are our public face for our customers. Our strong network is a competitive advantage. We want to expand it further. That is why we are investing heavily here over the next few years, because the combination of product, service, and good quality will become even more important in the coming years, especially against the backdrop of new competitors. We want to set ourselves apart even more clearly and establish ourselves as a sustainable player," says Friedrich Baumann, Executive Board Member for Sales and Customer Solutions at MAN. "The commercial vehicle business is significantly more complex and service-intensive than the passenger car business. The daily availability of vehicles is essential for our customers' businesses. To be successful, we need to be very close to our customers and offer top-notch service," Baumann continues.
Shorter distances
In the future, for example, the distances customers have to travel to the workshops will be even shorter. The goal is for almost 80 percent of customers to have a travel time of less than 30 minutes to the next MAN service location. The most important markets in which this goal is to be achieved as a priority and before 2030 include Germany, Austria, and Switzerland, as well as France, Great Britain, Italy, Spain, Poland, and Turkey, among others. In certain regions with particularly high logistics requirements, the goal is to be achieved by creating new bases, among other measures. "We are opening an average of seven new branches per year in these countries," said Baumann.
Fit for sustainable mobility
MAN is also working flat out at all levels to make its sales and service locations fit for sustainable mobility. By 2026, two out of three bases are to be prepared for e-mobility. Around one third of the planned investments totaling around 300 million euros will therefore be channeled into electromobility and digitalization. This comprises a bundle of measures:
- Sales and service staff in Europe are receiving training - around 8,000 employees, from sales representatives to high-voltage mechanics, are undergoing further intensive training on the subject of e-mobility. In Germany, for example, the budget for further training in the field of e-mobility is being doubled as part of the investment program. MAN not only has a highly qualified team, but is also a very good employer. MAN has been named Top Employer 2025 in three European markets – the UK, Spain, and France.
- Several MAN-owned battery repair centers are already in operation across Europe, including in Germany, Spain, Belgium, Austria, and Italy. Austria acts as a hub for the neighboring countries of Czechia, Slovakia, and Hungary. Further countries will be connected within the next few months. Through partners, this also already applies to Sweden and will soon apply to the Netherlands. By 2030, the plan is to further expand the network of battery repair centers and to tap into all European markets.
- As part of the cooperation with energy company E.ON, a large number of MAN service branches will be equipped with publicly accessible charging points for electric trucks. In total, the cooperation comprises up to 400 charging points at up to 170 locations in Europe, including up to 125 locations in Germany alone. The German locations in Berlin-Wildau, Fürstenwalde, and Karlsfeld, the Austrian location in Eugendorf, and Čestlice in Czechia are already live. Further stations will be opened in various markets later this year.
- The further expansion of photovoltaic systems at MAN branches, together with the widespread installation of LED lighting and state-of-the-art heating systems, is an important step toward sustainability.
- The digitization of workshop processes is being consistently driven forward. Service advisors and technicians have already been equipped with iPads to handle service orders, documentation, and communication digitally. In addition, app solutions and artificial intelligence are to support the end-to-end digitization of workshop visits and ensure more efficient processes, greater transparency, and improved service quality for customers.