Bodyshop Administrator - Portsmouth

Adams Morey

About the role

Adams Morey Portsmouth is looking for a highly organised and proactive Bodyshop Administrator to join our busy and successful team. This is a key role within the department, supporting the Bodyshop Supervisor and technicians to ensure smooth daily operations and an exceptional customer experience.Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.Working hours: Monday to Friday, 8:00 am to 5:00 pm, i.e. 40 hours per week, 1 hour lunch break (unpaid).Salary: £29,120 per annumKey Responsibilities:Provide professional customer support via phone, email, and face-to-face interactions.Handle customer queries and complaints efficiently, escalating unresolved issues to the Bodyshop Manager.Contact customers for order numbers, appointment confirmations, and re-bookings.Manage customer portals, including 1Link, ensuring accurate and timely data entry.Liaise with leasing companies to provide service updates and maintain clear communication.Process bookings and manage the Bodyshop diary using Voyager.Generate job cards in line with manufacturer standards, ensuring precise data entry in ADP Kerridge.Oversee the issuance and return of vehicle keys, defect reports, and courtesy vehicles.Obtain authorisation for work by way of estimates and written approvals from customers.Ensure all completed work is invoiced accurately.Provide comprehensive administrative support to maintain smooth branch operations.Prepare and issue cash sales invoices, as well as accurate customer quotations.Uphold Health & Safety regulations to maintain a safe and compliant workplace.Monitor and manage email inboxes, process communications.Ensure adherence to ISO 9001 and ISO 14001:2015 standards for both external and internal audits.Maintain accurate and up-to-date customer contact details to ensure seamless communication.In alignment with Adams Morey values ensure you are always delivering as a team, communicating with clarity, and connecting with respectFollowing GDPR guidelines to ensure data protection and privacy.Conforming to all Health & Safety requirements.Participating in relevant training.Ideally, we are looking for:Previous experience in the motor industry (preferred but not essential).Strong background in customer service and administration.Familiarity with Kerridge, 1Link, Pinnacle, or similar DMS systems.Service administration experience (desirable).Excellent communication and interpersonal skills.Strong organizational and time management abilities.Ability to work in a fast-paced environment and multitask effectively.High attention to detail and accuracy.Problem-solving mindset with the ability to take initiative.Team player with a proactive approach.Proficient with Microsoft products.Business Administration Qualification (Desirable).In return we’ll offer:Employee Assistance programMental Health First Aiders within the businessFree Flu jabs if you are ineligible through the NHSFree eye test plus £70 contribution towards glasses for display screen usersEmployee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33Free Independent mortgage advice servicePension SchemeSalary Sacrifice(if eligible)Staff EventsFree parkingCycle To Work SchemeCompetitive SalariesCareer development pathways and trainingQuarterly Star Awards Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.