Call Centre Team Leader
Sentinel Fleet Managment
About the role
Call Centre Team LeaderEmployee BenefitsPaid OvertimeIncreased holiday entitlement with length of service.Recruitment incentive awards.Healthcare scheme.Cycle to work scheme.Working Hours - 4 on, 4 off, 11 hour shiftsMain Duties and ResponsibilitiesManage and lead a team of call centre agents.Monitor daily activities and performance to ensure that service levels are met.Conduct regular team meetings to discuss performance, provide updates, and share best practices.Conduct performance reviews and set individual goals.Monitor calls to ensure high standards of customer service are maintained.Address customer complaints and resolve escalations.Implement quality control processes and recommend improvements.Organise and deliver training sessions to new and existing team members.Person SpecificationExcellent communication skills, both verbal and written.Strong active listening skills and ability to empathise with customers.Ability to multi-task, prioritise, and manage time effectively.Proficiency in computer applications, including MS Office.Previous experience in a call centre or customer service role Ability to work under pressure and handle challenging situations calmly and effectively.Can do positive attitudeProven experience in leading and motivating teams.Commitment to delivering high levels of customer satisfactionDo you want to work for the largest Iveco and Fiat Van Dealer Group in the UK?Would you like to join a family owned and run Company with over 100 years trading behind it?If so then this may be the job for you!Contact our HR Department to request an application form if you are interested in this position. Please email recruitment@guests.co.uk Sentinel Fleet Management, part of Guest Motor Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer, we have been a family owned and run business for over a century. The Group now operates out of 13 full service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire.