CSR (Customer Service Representative)

Volvo Trucks

About the role

Customer Service Representative (CSR)Location: Perth, GB, PH1 3UFPosition Type: ProfessionalSalary : to £28,000 (dependent upon skills and experience)Position type : Full time - PermanentVolvo Trucks is renowned for delivering high-quality commercial vehicles and outstanding customer service. Our Perth site is committed to maintaining this reputation by providing superior support to our customers. We are currently seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team and be the first point of contact for our valued clients.What you will do As the first point of contact for our valued customers, you'll play a pivotal role in managing the reception area, creating a welcoming environment, and ensuring customers feel well-informed and supported at every stage of their journey with us. Key Responsibilities:Customer Relations & Reception Management:Be the face of Volvo Group UK, offering exceptional service by managing the reception area and acting as the main point of contact for customers. Your friendly and professional demeanor will set the tone for every interaction.Service Scheduling & Planning:Take charge of the planning and scheduling of customer service appointments, ensuring smooth operations by coordinating the workshop planner and customer service plans with precision.MOT and Service Coordination:Handle the seamless booking of MOTs and both planned and unscheduled work in compliance with VOSA requirements, ensuring that every detail aligns with industry standards.Communication & Updates:Keep customers in the loop by providing timely updates before, during, and after any work is completed. Maintain accurate records in the workshop planner and relevant systems to ensure smooth communication across teams.Contract & Service Details:Update customers and workshop teams on contract types and work progress, proactively liaising between the two to ensure all incremental work is authorised promptly.Job Documentation Accuracy:Ensure the accuracy of job documentation received from the workshop, reviewing it meticulously to ensure smooth billing and service completion.Invoicing & Customer Satisfaction:At the point of vehicle collection, prepare and provide invoices to customers. Resolve any queries or objections quickly, maintaining a positive relationship. Follow up after the service to ensure customer satisfaction and address any concerns.Administrative Support:Support the depot with various administrative tasks, contributing to the efficiency of the operation and ensuring every detail is managed with care Who are you?Be able to work in an organised & methodical manner in a fast moving environmentHave a friendly and helpful nature with the desire to deliver excellent customer serviceTo be able to effectively communicate to customers and colleaguesTo be able to identify customers’ needs & propose appropriate solutionsAttention to detailNegotiation skillsTo be able to remain calm and patient in a dynamic business environmentFlexible and positive approach to changing circumstances and changing prioritiesTeam OrientedBasic knowledge of Word, Excel & Outlook applications & general computer literacyWhat’s in it for you?Alongside your salary we can also offer you some fantastic employee benefits. Here's just some of them:Up to 33 days holiday (inclusive of Bank Holidays & increasing with length of service)Company bonus scheme - paid quarterly up to a max of 5%Contributory Pension scheme + Health Cash Plan + Life InsuranceDiscount on Renault cars & Electric Car Salary Sacrifice SchemeMaternity & Adoption Leave 6 months full pay moving to 6 months half pay | Paternity 2 weeks leave with further 3 weeks in first 3 yearsWe value your data privacy and therefore do not accept applications via mail. Job Category: Sales & ServicesOrganization: Volvo TrucksTravel Required: Occasional TravelRequisition ID: 19241 Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.