CSR - Leicester

HGV Traders

About the role

Location: Bardon, GB, LE67 1LDPosition Type: ProfessionalCSR - Leicester£26k + bonus scheme Working a rotating shift pattern;0600hrs to 1400hrs/0800hrs t o1600hrs1 in 3 Saturdays paid @ overtime of time and a half Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What you will do To manage the Reception area and be the main point of contact for customers· Take personal responsibility to ensure customer reception area is maintained to a professional standard· Responsible for the planning, scheduling and maintenance of customer service plans and workshop planner· Confirming and booking of MOT’s, planned and unscheduled work with customers in line with VOSA requirements· Ensuring customer contact is maintained, updating the customer, the workshop planner and any relevant systems before, during after any work is undertaken· Update the customer and workshop regarding contract type· Responsible for preparation of quotes, ensuring customer authorisation is received prior to work being undertaken· Actively liaise and co-ordinate between customer and workshop on progress and ensure timely authorisation of all incremental work is received· Proactively up-sell products and services to the customers, gaining agreement through selling the benefits of identified repair solutions in a professional manner· Ensure accuracy of job documentation received from the workshop· Preparation and provision of invoices to customers at point of vehicle collection, resolve any queries or objections on a timely basis· Undertake follow up after service / repair visit to check customer satisfaction· To carry out any depot administration tasks as required within your role Who are you?To be considered for this position we would prefer:· Be able to work in an organised & methodical manner in a fast moving environment· Have a friendly and helpful nature with the desire to deliver excellent customer service· To be able to effectively communicate to customers and colleagues· To be able to modify your approach in specific circumstances to ensure a positive outcome· To be able to identify customers’ needs & propose appropriate solutions· Attention to detail· Negotiation skills· To always conduct yourself in a professional manner· To be able to remain calm and patient in a dynamic business environment· A proactive approach which ensures that customer’s expectations are met and exceeded.· Flexible and positive approach to changing circumstances and changing priorities· Team Oriented· Basic knowledge of Word, Excel & Outlook applications & general computer literacy· An understanding of Operators licence and laws and regulations would be of a benefit but is not essential as training will be provided What’s in it for you?Benefits:25 days holiday raising to 30 days with serviceCompany pensionHealthcare plan with access to dental insuranceReferral schemecycle to work schemeDiscounts on many High St Retailers, Theme Park outings, hotels, travel plus much moreWe value your data privacy and therefore do not accept applications via mail. Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.