Customer Retention Executive
HGV Traders
About the role
We are seeking a Customer Retention Executive to join our Mercedes-Benz of Preston dealership. You will assist in providing a high-quality service for our customers and gain great exposure to our brand by reporting directly to the Divisional Head of Aftersales. This role is offered on a full time and permanent basis.We can offer a fantastic range of benefits in an environment that offers career development where you will be given autonomy, support, and a platform to succeed. These include:25 days annual leave (not including Bank Holidays) increasing with length of serviceColleague referral fee up to £2,000Discounted Car Purchase Scheme & Colleague Car Benefit OffersDiscounted Service / Parts / Bodyshop servicesTraining and Continual Self-DevelopmentFree Eye Care VouchersCycle To Work SchemePension SchemeEmployee wellbeing servicesFree life assurance equivalent to twice your salaryLoyalty, Above & Beyond and Long Service AwardsDiscounted Shopping PortalWhat experience do I need?If you are an individual with strong experience in a customer facing position and a real focus and drive for hitting targets and selling, we would welcome your application. We believe in recruiting for the attitude and training for the skills. The key attributes that we would look for are:Influencing skills, with the ability and confidence to convert enquires into BookingsProviding excellent customer service to maximise customer retentionFantastic listening skills to understand customer requirements and needsAttention to detail when using multiple systemsA willingness to learn and develop your product knowledgeProfessionalism, with a commitment to adhere to process and procedureWhat will I do on a daily basis?As a Customer Retention Executive, you will be representing both Marshall and our Mercedes-Benz division.Answer all incoming calls from customers wanting to book vehicles in for service/MOT/repairAssisting the needs of the customerMaximising Workshop bookings through objection handling/meeting customer requestsBuilding positive relationships with customersCapturing customer detail, GDPR preferencesSales through customer serviceIs training provided?We invest in you and your career from day one, we believe in the importance of developing our people, the more knowledge and confidence you have the more likely you will be to provide our customers with the highest level of customer service they deserve. Training will take place in our dealership both 121, then mentored over the course of a month, you will be able to see and use our live systems as well as overseeing the full customer After Sales journey beginning to end so you understand the importance of the role you play.How can I progress my career?With 5,000 colleagues across 159 dealerships, opportunities for progression frequently arise. In fact, many of our leaders entered Marshall as Sales colleagues and have developed in their career while remaining in the business. Ambitious performers from across our business can apply to join our Future Leaders Programme to help you develop the skills for your next career step. We operate 141 franchise dealerships representing 23 manufacturer car, van, truck, and bike brands across 34 counties in England. Marshall Motor Group is backed by the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace. The Group operates some of the most well-known brands in the automotive industry including WeBuyAnyCar, BCA and cinch, who together employ over 16,000 people across 12 countries and provide services that involve over 11 million different vehicles each year.