Customer Service Administrator (211/76)

HGV Traders

About the role

Motus Commercials located in Glasgow is on the lookout for a dedicated Administrator to join our friendly team providing exceptional levels of service to our customers. The position will see you working:Monday to Friday 08.00am – 16.30pmSalary - £27000From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:• Holiday allowance of 23 days plus bank holidays rising to 25 days• A pension that pays through salary sacrifice• BUPA medical insurance discounted scheme• Life assurance 2 x salary • Career development pathways• Vehicle purchase discount • Employee discounts with the Network Benefits • Employee assistance programme • Colleague introduction award • Great career development • Onsite mental health first aiders • Seminars providing education on mental, physical and financial wellbeing• Being Brilliant Awards• Engagement & Charity EventsAs a Service Administrator at Motus Commercials in Glasgow we will be looking for you to be able to demonstrate:• Desire to work in a fast paced, demanding environment• Experience working with retail and warranty systems/software• Be able to follow Manufacturer guidelines for claim input• Display a high level of customer service• IT Literacy• Brilliant levels of communication written and verbal• Enthusiastic, Team Player, Flexible.• To ensure profit opportunities are maximised and target month end WIP levels are achievedMain duties will be:We require an experienced Service Administrator who can produce accurate invoices and provide our customers with exceptional administration support, using various forms of communication for example online, phone, or email.• Service costing and invoicing as required Inc. retail, warranty, and contract in a timely manner and to a high standard.• Assist in the control of admin work levels and outstanding open jobs.• Complete warranty and repair and maintenance claims in line with DAF policies• Providing administration support to the workshop for example raising estimates and securing authority for work to be carried out• Dealing with customer queries.• Exceeding customer expectation by ensuring you are part of a Brilliant Team which provides a quality service to all customers getting their vehicles back on the road to keep our country running• To understand key performance targets and support your colleagues and team to achieve them• To embrace all opportunities of learning and developing alongside some of our Brilliant skilled Service Administrators.• To assist with general housekeeping duties required within the service administration office.• To enjoy your time as a Brilliant Colleague within Motus Commercials.Together We Make a Difference and it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.Should you wish to apply and be part of the Brilliant Team at Motus Commercials you can text MOTUS GLA to 66777 or apply via the system and you can be assured your application will be acknowledged in a timely manner. Here at Motus Commercials we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future. Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Commercials we encourage All to apply and are on the lookout for candidates who act with integrity. Our colleagues truly are our most important asset, and we believe in driving a fully inclusive talent dominated workplace and you could be just who we are looking for. As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.