Customer Service Representative - Leicester
Volvo Trucks
About the role
Location: Bardon, GB, LE67 1LDPosition Type: ProfessionalService Advisor/CSR - Leicester Salary up to £28k + bonus + overtime! Shift pattern - rotating weekly0600hrs to 1400hrs10am to 1800hrs1 in 3 Saturdays 0700hrs to 1200hrs Join a team that keeps the world moving ! At Volvo Trucks, we are committed to driving progress and shaping the future of transport solutions. We are currently looking for a dedicated and customer-focused Customer Service Representative to join our dynamic team at our Leicester dealership We can offer youCompetitive salary up to £28,000 p.a. (depending on experience)10% bonus, paid quarterlyGenerous Company pension plan25 days holiday raising to 30 days with service + bank holidaysHealthcare plan with access to dental insuranceEnhanced paternity/maternity/foster leaveMany benefits for yourself, family and friends including gym memberships, travel, hotel, theme park days +++ many moreOngoing Volvo training and career development opportunitiesFriendly, supportive working environment Who are you?You have the ability to work in an organised manner within a fast moving environmentGood customer service skills both face to face and via telephoneBe proactive in identifying customer needs and find solutionsAttention to detailFlexible and positive approach to changing cirumstances/prioritiesTeam orientedGood level of IT skills to include Excel, outlook What will you be doingA busy fast paced role based in reception areaManage reception area and be main point of contact for customersSchedule service appointments/MOTs and follow up with customersLiaise and coordinate with workshop and customers on progress, ensure timely authorisation for all work is receivedPreparation and provision of invoices to customes at point of vehicle collection, resolve any queriescarry out site administration We value your data privacy and therefore do not accept applications via mail. Job Category: Sales & ServicesOrganization: Volvo TrucksTravel Required: No Travel RequiredRequisition ID: 27682 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.