Frontline Technician - Ely
Volvo Trucks
About the role
Location: Ely, GB, CB6 3NXPosition Type: ProfessionalFrontline HGV Technician - Ely Cambridge£2,000 signing bonus!£22 per hour dependent upon experience & skill setFlexible working hours with core hours - 0800hrs to 1600hrs Monday to Friday (occasional Saturday as required @ overtime time and a half )Van provided (for use in working hours) Are you a skilled and motivated technician looking for your next opportunity? Join our dedicated team at Volvo Truck and Bus Ely, where no two days are the same, and your expertise will help keep our customers’ businesses moving. Who are youExperience of working on Bus, Coach and TrucksQualified HGV/PSV Technician (NVQ Level 3 or equivalent).Experience in vehicle diagnostics, servicing, and repairs.Strong problem-solving skills with a customer-first attitude.Ability to work independently and as part of a close-knit teamGood customer service skills as you will be working remotely on customer sitesWe can offer youVan provided for use in working hours (can be taken home due to remote working)25 days holiday + bank holidays raising to 30 days with service£2,000 signing bonus payableEnhanced paternity/maternity/foster leavehealthcare plan with access to dental insuranceReferral schemes Generous company pension planmany discounts for yourself, family and friends including gym menberships, travel, hotel, theme park days plus many more!Ongoing training and career development What will you doKey responsibilities within the role… To pro-actively visit bus & coach customers within the dealership area (or agreed territory) to build relationships and raise awareness of Frontline services.To pro-actively prospect for and seize opportunities for new / additional retail work (service & parts)To pro-actively plan and load own workload in order to achieve agreed targetsTo provide superior diagnostic and repair skills in support of customer problems / needs.To take responsibility for field based commercial decisions with customers.To work within locally agreed targets / objectives.To provide daily feedback to Frontline Support manager on any non-productive hoursTo pro-actively support other Frontline technicians in the regionTo provide temporary cover for other Frontline technicians (holiday, illness, training etc)To attend Frontline and Bus & Coach Commercial crew meetings when necessary.To provide feedback on customer visits / needs to help develop understanding of customer needs and identify opportunities for addition product / services for the future.To ensure that routine work / repairs are directed back to the dealership (especially from mega carriers)To actively and consciously work in line with our Customer Commitments by providing industry leading levels of customer service and technical support.To work within the SHEQ guidelines (Safety, Health, Environment, Quality) set out in the company policies and help the company achieve its objectives in these areas.We value your data privacy and therefore do not accept applications via mail. Job Category: Sales & ServicesOrganization: Volvo TrucksTravel Required: No Travel RequiredRequisition ID: 25082 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Requirements
- Company Pension
- Bonus Scheme
Job details
- Education
- Qualified HGV/PSV Technician (NVQ Level 3 or equivalent)
- Hours
- Monday to Friday