Night Shift Supervisor Technician
HGV Traders
About the role
Night Shift Supervisor TechnicianThe Role:We are seeking a qualified HGV Technician to join Marshall’s Mercedes Benz Van division in Andover and provide a high quality service offering to Mercedes Benz Truck and Van customers.As a shift supervisor you will be responsible for:Customer updates and work flow through the workshop on the night shiftDelegating work to the technicians on your shift and carrying out quality checks to their workThe role will require someone with experience in maintaining HGV vehicles and is able to lead a small team of technicians to deliver the high standards of service we deliver to our customers.This is a great next step for someone looking to progress to a more senior position in the workshop and learning administration skills which would lend themselves to a future workshop controller.We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed.These include:> 25 days annual leave (plus including Bank Holidays) increasing with length of service> Colleague referral fee up to £2,000> Discounted Car Purchase Scheme & Colleague Car Benefit Offers> Discounted Service / Parts / Bodyshop services> Training and Continual Self-Development> Free Eye Care Vouchers> Tool Insurance> Pension Scheme> Employee wellbeing services> Free life assurance equivalent to twice your salary> Discounted Shopping PortalResponsibilities:Complete scheduled vehicle servicing and repair in line with manufacturer guidelinesUndertake diagnostic activities to identify causes and solutions for customer vehicle issuesProvide comprehensive feedback with expert advice and recommendations for customersLiaise directly with customers, providing outstanding customer service throughoutEnsure vehicle servicing activities are completed in a safe and high quality mannerParticipate in ongoing training and development to ensure product and service knowledge is up to dateRequired Skills and Experience:You will be a Level 3 qualified vehicle technician with a full UK driving licence, with previous experience with a main dealer. Ideally you will already be a Mercedes Benz Truck or Van accredited Technician, although the Mercedes Benz Passenger Car Systems Technician accreditation is also transferable to the van environment. In addition to your prior experience, you will be able to demonstrate the following skills:Excellent problem solving skills and strong attention to detailA strong customer service focus with the ability to communicate technical information to a non-technical audienceOutstanding organisation and time management skills with the ability to work to deadlines We operate 140 franchise dealerships representing 23 manufacturer car, van, truck and bike brands across 33 counties in England and Wales. Marshall Motor Group is backed by the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace. The Group operates some of the most well-known brands in the automotive industry including WeBuyAnyCar, BCA and cinch, who together employ over 16,000 people across 12 countries and provide services that involve over 11 million different vehicles each year.