Parts Advisor

Volvo Trucks

About the role

Location: Blyth, GB, NE24 4RTPosition Type: Professional£12.60 per hour plus inclusion in retail bonus schemeMonday to Friday (8.30am to 4.30pm) and alternate Saturdays paid as overtime (8am til 12.30pm)At Volvo Trucks, we pride ourselves on delivering excellence in service and products for our customers. Our dealership is at the forefront of commercial vehicle service, and we are looking for a dedicated and enthusiastic Parts Advisor to join our growing team. RoleIn this role your main responsibilities will focus on delivering an excellent service to our Depot Technicians by supplying HGV parts and allowing them carry out repair and maintenance to vehicles in the workshop.Alongside this you will also deal with customers face to face and via telephone enquiries, providing a first-class service. As part of the role, you may also be required to pick up and deliver parts so a Full UK Driving Licence is a necessity.What you will do· Receiving deliveries, record and store parts in stockroom according to prearranged systems.· Locating and label parts and maintain inventory of stock, reporting stock shortages to parts supervisor.· Maintain a good standard of housekeeping, operating within health & safety company guidelines· Produce parts quotations for internal/external customers.· Documenting and supervising the condition of parts returned for credit including old unit cores and reporting damaged or unsuitable items to the Parts Supervisor.· Ensuring that all parts and returns are correctly labelled and packed, alongside the relevant documentation and paperwork· Discussing part features and uses with customers whilst proactively promoting and selling parts.· Accurately compile parts from job cards for repairs being carried out in the workshop.· Feedback all information about competitors to Parts Supervisor.· Work with Parts Supervisor to achieve their maximum competency level.· Pick up and deliver parts on occasion.Who are you?Skills and Experience Required:· Driving Licence required· Able to identify different parts using catalogues and systems.· Numerical ability to be able to work with part numbers.· To be able to effectively communicate at all levels both written and verbally with people inside the organization as well as external customers.· Selling/influencing others to buy additional parts.· Documenting/recording information.· IT literate to competently use DMS and associated software & systems.· Proactive, enthusiastic and approachable.· Accuracy and attention to detail.· Flexible and positive approach to changing circumstances / priorities.· Commercial awareness.What’s in it for you?25 days holiday + bank holidays raising to 30 days with service (+1 day per year)Company pensionovertime @ time and a half Mon to Sat, double time Sun and bank holsHealthcare plan with access to dental insuranceEnhanced paternity/maternity/foster leaveReferral schemes earn yourself £1000!Many discounts for yourself and family/friends on theme days, travel, hotels, gym memberships, plus many more!Ready for the next move?If you are interested, apply now or recommend a friend that you think would be suitable. Do you know a friend who works at Volvo Trucks, Ask Them to refer you!Visit the Volvo Trucks page for more information: https://www.volvotrucks.co.uk/en-gb/All Volvo group adverts are open 10 days minimum after the posting date.We value your data privacy and therefore do not accept applications via mail. We value your data privacy and therefore do not accept applications via mail. Job Category: Sales & ServicesOrganization: Volvo TrucksTravel Required: No Travel RequiredRequisition ID: 15225 Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.