Parts Advisor
Mercedes Benz Truck and Van Northern Ireland
About the role
Mercedes-Benz Parts Sales AdvisorWe are seeking an experienced Parts Advisor to join our expanding team in Dungannon.As a specialist franchise catering for Mercedes-Benz Truck, Van, Passenger Car. We are looking for an additional person to help ensure every vehicle has the parts it needs - when it needs them.Hours of work42.5 hours per weekMonday to Friday, 08:30 – 17:30 or 09:00 – 18:00Saturday overtime working will be on a rotational basis; 08:00 – 12:00 payable at 1.5 rateRate of pay - £13.15 per hourKey ResponsibilitiesIdentify and source Mercedes-Benz vehicle parts, processing orders promptly and accuratelyProvide professional and efficient customer service in person, over the phone, and via emailAdvise customers on products, promotions, and available offersSource unavailable items from alternative suppliers and arrange deliveryUpsell accessories and additional parts where appropriateCheck stock deliveries against delivery notes and report discrepanciesEfficiently process internal orders and transactions for our in-house teamSupport general duties within the Parts DepartmentAptitude, Values & Work EthicPositive attitude with a desire to learn and develop within the dealershipGenuine passion for vehicles and the Mercedes-Benz brandEssentialMinimum of one year’s experience working in a motor industry parts advisory roleIT proficient with the ability to use Microsoft Office and parts catalogue navigationStrong communication skills across phone, email and face-to-faceExcellent accuracy and attention to detailTeam player with the ability to work independentlyCommitment to delivering customer excellenceDesirable - Experience using Kerridge/CDK or similar dealer management systemBenefitsOngoing Mercedes-Benz accredited training & developmentMercedes-Benz uniform providedGroup profit share schemeGenerous annual leave entitlement that increases with serviceEmployee activities & events to recognise going the extra mileBirthday gift and long-service awardsBen – Employee Assistance ProgrammeDeath in service benefitHow to Apply - Please send and up-to-date CV to Gillian McCrudden at gmccrudden@mbtvni.co.uk, visit our careers website or contact 028 90 831 944 for more information.Job Types: Full-time, PermanentPay: £13.15 per hourExpected hours: 42.5 per weekWork Location: In personBenefits:Additional leaveBereavement leaveFree parkingOn-site parkingProfit sharing