Parts and Service Supervisor
HGV Traders
About the role
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What you will doRenault Truck Commercials in Bristol is seeking an experienced leader to supervise the Customer Service and Parts functions, both of which provide a first-class customer service level to our customers. This is a hands-on role in both areas of the business and also requires you to supervise the CSR's and Parts Advisors in their delivery of service to the customer and to ensure all processes are being followed.This is a 45 hour week, Monday to Friday 08.00 to 17.30 (30 min hour lunch). A full UK driving licence is requiredPaying up to £38,000 for HGV experienced candidates plus BonusTo manage and motivate both the CSR's and Parts Advisors in their roles and that you all follow correct processes and proceduresTo ensure both teams follow up on enquires and provide quotes as well as being made aware of current promotionsTo ensure both teams have up to date and ongoing training to deliver a first class customer serviceTo ensure yourself and the CSR's have up to date WIP informationTo ensure the parts department is tidy, that stock is labelled and stock counts processes are followedTo ensure all returned parts are correctly dealt with, processed and credited in line with company processes.Requirements:Substantial exposure and a successful track record in Aftersales in the Truck industryTo supervise in an approachable and ‘lead by example’ approachTo understand relevant systems relating to the Service Department Proactive approach towards customer focused initiatives and activitiesSelling and influencing others to buy additional partsNumerical ability to be able to work with part numbersTo be able to effectively communicate at all levels both written and verbally with people inside the organisation as well as external customersWhat’s in it for you?Benefits:25 days holiday and rising with servicePension scheme up to 7% matchedHealthcare Cash Back SchemeEmployee discounts across Retailers, Cinemas, Services +++Employee discounts on Arval Contract Hire CarsWe value your data privacy and therefore do not accept applications via mail. Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.