Parts Sales Advisor
Daimler Buses UK Ltd
About the role
Parts Sales AdvisorAre you driven by a passion for automotive parts and delivering top-tier customer service?We’re on the lookout for a dynamic Parts Sales Advisor to become a key player in our fast-paced, customer-focused team. If you thrive on supporting customers by finding solutions, this is the role for you!The role will include:Handling inbound/outbound calls to support parts salesAssisting eCommerce customers with parts identification and orderingProviding expert technical support for complex parts queriesProcessing customer returns and credit notesKeeping customers informed about order status and backordersDelivering outstanding customer service every step of the wayPromoting current offers and special dealsSupporting wider business needs as requiredWho You’ll Work With:Customers (retail, wholesale, eCommerce)Internal departments (technical, warehouse, finance)Personal Profile:GCSEs (A-C in Maths & English) or equivalent, desirable not essentialCity & Guilds Vehicle Parts qualification (or similar) desirable not essentialExperience in a busy parts sales’ environment is essentialFamiliarity with BusParts Catalogue, VeDOC, SAP desirable not essentialStrong IT skillsConfident communicator with ability to negotiate effectivelyHighly organised with the ability to manage multiple priorities, consistently meet targets, and deliver resultsWhat We Offer:Competitive salary with performance related bonus and profit share bonus.39-hour working week, Monday to Friday.33 days holiday per year (including statutory holidays).Life assurance from day one (4x basic salary).Group personal pension scheme, with employer contributions increasing with service length.Private medical insurance.Access to the Mercedes-Benz car lease schemeEmployee assistance & wellbeing programme.Job Types: Full-time, PermanentPay: From £28,800.00 per yearApplication question(s): Do you have a City and Guilds Vehicle Parts qualification or equivalent?Experience: Parts Sales: 3 years (required)Work authorisation: United Kingdom (required)Work Location: In person Daimler Buses UK Ltd is a subsidiary of Daimler Truck AG—one of the world’s leading commercial vehicle manufacturers, responsible for vehicle sales and aftersales for the UK and Irish markets. Representing four renowned brands, we are the official supplier of Mercedes-Benz and Setra buses and coaches. Our vehicles are backed by the trusted OMNIplus service and parts network, ensuring comprehensive support throughout the vehicle lifecycle. Through BusStore, our dedicated pre-owned sales brand, we offer high-quality vehicles with flexible warranty and financing solutions.