Refrigeration Service Advisor
HGV Traders
About the role
Job title: Service AdvisorPermanent: Full time, Monday to Friday Hours: 40 hours a weekBenefits:22 days per annum rising to 23/25 days on length of service plus usual bank holidays, Employee referral scheme offering £300 - £500 depending upon role, Discount on vehicle hire, Specsavers Eye care vouchers, Perkbox benefits and discounts with selected automotive companies.The Role:A Service Advisor is now required to assist the team with the ongoing development of our Refrigeration services. Carrying out all types of work primarily on LCV and HGV vehicles, our technicians provide servicing, general maintenance, breakdowns and other defects.ResponsibilitiesCommunicating with customersCreating EstimatesRaising Job CardsPreparing invoicesOrdering partsTechnician planningLiaising with techniciansEnsuring daily objectives carried outDealing with warranty claimsSkill and Experience:Previous experience in a Service environment in the automotive industryAdaptableExcellent communication skills, with the ability to communicate at all levelsTechnical knowledge would be advantageousPersonal Competencies:Strong verbal and written communication skillsEnthusiastic with a “can do” attitude.A willingness to learn and grow within a commercial environment where customer service and client satisfaction is the primary focusSmart and professional in appearanceAbility to work as part of a team VMS Automotive Group Limited is a forward-thinking Contract Hire, Fleet Management Company with Mercedes-Benz truck and van aftersales accreditation at its site in North Devon and MAXUS UK aftersales accreditation at our sites in Stevenage, Bathgate, Warrington, Bridgend, Crawley and Tamworth. VMS provide a wide range of services to blue chip fleet operators and Insurance Companies that includes Accident Management, Contract Hire, Repair and Maintenance Services, Vehicle Hire, Refrigeration, Salvage and Fleet Disposal. An excellent opportunity has arisen for an experienced Service Advisor. This position will be based in our Hailsham Office.