Regional Planning Administrator

HGV Traders

About the role

Location: Felixstowe, GB, IP11 3HZPosition Type: ProfessionalRegional Planning Administrator - Maternity Cover - FTC 15 months£24,000 p.a.Working Monday to Friday - 0800hrs to 1600hrs Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What you will doRole will be office based whilst training, thereafter minimum of 3 days per week will be office based.Join our Felixstowe dealership and use your love of customer services, multi-tasking and working in a fast-paced environment!As a Regional Planning Administrator, you will liaise with our customers first hand, assisting with the planning of maintenance and repairs. Working closely with our Workshop team providing them with relevant and accurate information, ensuring the customers’ expectations are always managed. Responsibilities within role:Develop customer relationships ensuring customer details are up to date and recorded on the Volvo SystemsKey customer contact and point of referenceWorking with the workshop management team, ensure workshop scheduling and loading to maximise available capacity and utilisationClarify for the customer and the workshop the basis for the repair – Retail/Warranty/ContractGain customer agreement through selling the benefits of identified repair solutions in a professional mannerProduce sand explain repair order to customer during planning stagePlanning Create, maintain and communicate the VOSP (incl MOT) service plan to customers.Maintain customer contact information in workshop planner, CM and VDA.Ensure planning and communication that ensure all resources are available in advance of scheduled work (labour and parts).Manage bookings for courtesy cars, collection & delivery and waiting.Ensure that all active campaigns are allocated to the repair order.Plan and manage all truck monitoring cases communicating with customer, relevant dealer and RTM / SDM.Manage all contractual and non contractual vehicle alerts and communicate with the customer(s) or dealer(s) accordingly.SystemsEnsure that all proposed work is correctly specified based on standard IMPACT content and converted to GDS quotes.Be able to convert GDS quotes into repair orders. Ensure that all authorised work is properly codified on the repair order prior to handover to the workshop. Be able to convert a quotation into a workshop repair order. Who are you?You will require:Customer service skills with ability to liaise and communicate to customersStrong background in administration or customer focused roleAbility to work either part of a team or on own building a strong rapport with clients and colleaguesExcellent time management and organisation skillsGood level of ITTraining will be given in this role. What’s in it for you?Benefits:25 days holiday plus bank holidaysContributory Pension schemeTraining and development opportunitiesHealth Care Plan with access to dental insuranceExtended maternity/paternity and adoption leaveReferral bonus with our recommend a friendCycle to work schemeWe value your data privacy and therefore do not accept applications via mail. Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.