Retail Sales Manager

HGV Traders

About the role

Job Introduction Motus Truck and Van is a leading provider of commercial vehicles and fleet solutions.We are dedicated to delivering high-quality, reliable Mercedes-Benz vehicles to our customers, and our van sales division plays a crucial part in our success.We are seeking a dynamic and experienced Retail Sales Manager (Van) to lead our Welham Green Van Sales team, driving the growth and profitability of this branch.What will you be doing?As Retail Sales Manager, you will lead a team of van sales executives, supporting them in meeting and exceeding their performance and KPI targets by providing an exceptional customer experience across all non-fleet channels. Your role will encompass a wide range of responsibilities, including but not limited to:Team Leadership:Guide and inspire the Sales Team, in-line with clearly defined KPIs and performance expectations.Support the Team with coaching, mentoring and regular performance reviews.Continually review sales process for suitability & adherence, with customer experience our priority.Ensure compliance with all company policies relating to sales transactions.Enhance the skills and product knowledge of the sales team by engaging fully with Manufacturer training programmes and delivering ad-hoc training on site.Enquiry Management:Ensuring all enquiries are appropriately recorded in Dealerweb.Daily one-to-one discussions to support enquiry progress; challenging the Team on enquiry status.Use our DMS reports to monitor performance trends.Manage & allocate all inbound leads.Drive outbound prospecting activities to generate sufficient enquiries to exceed agreed targets.Ensure all customers are treated fairly and receive appropriate financing offers to meet their requirements.Second facing customers in the branch and remotely.Reporting:Provide regular, timely updates on order intake, payment status, handovers and CSI scores.Submit regular weekly forecasts for new & used vans – sales, profitability & stock (turn & costs).Stock Management:Oversee the management of all new and used van stock, ensuring well-balanced new and used vehicle display areas in line with Manufacturer Standards.Manage new and used stock mix & ageing profiles by conducting weekly pricing reviews and proposing any changes or tactical campaigns.Ensure all digital channels (website, manufacturer site, Autotrader etc) are updated at all times with adverts optimised to maximise lead generation.Evaluate used stock opportunities using the company’s appraisal tools to ensure consistency when liaising with Group Buyer.Ensure sold units are managed effectively to balance deliveries throughout each month.Manage demonstrators to ensure all available units are presented to the highest standards. Follow all company policies when loaning demonstrators.Site Presentation:Ensure site & showroom are kept orderly & clean, reflective of the excellent experience we provide all our customers.Additional Responsibilities:Stakeholder Collaboration:Communicate effectively with internal and external stakeholders, such as Aftersales Colleagues or our Brand Partners to ensure customers make the best possible experience in their dealings with us.Compliance:Ensure adherence to all FCA rules, regulations and Consumer Duty obligations by checking & approving all proposals are issued transparently & in the best interests of the customer. Ensure that we act, at all times, in line with our Manufacturer Partners’ compliance policies.Hours & Salary:Monday – Friday40 hours per weekSalary of £47,500.00 per annum plus a company bonusCompany CarProfile:The successful candidate will have:Proven Management experience within the retail automotive industry. Van experience preferred.Track record of leading a team to exceeding expectations in a fast-paced, complex environment.Dynamic: Able to conduct frequent detailed analysis and support customer interactions.Comprehensive knowledge of retail standards, best practice and compliance.Confidence in using Autotrader, CRM & other systems to help consistently deliver effective results.Effective communicator, negotiator, and relationship-builder.Our Company Benefits:When you join Motus Truck & Van from Day 1 you'll have access to a comprehensive benefits package including:Holiday Allowance of 30 days holiday per year (including Bank Holidays) that will increase with length of serviceAuto-enrolment Pension Scheme with employer contributionMedical insurance discounted schemeCareer developmentReferral bonus if you introduce your friendsDiscounted days out with family and friendsRetail discounts saving £££'s on shopping and dining outSalary FinanceFamily & Friends Discounted Car SchemeOn-site Mental Health First AidersDiscounted Healthcare SchemeX2 basic salary Life AssuranceInternal engagement initiativesUniform provided Here at Motus Truck & Van we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Truck & Van wants to be part of your future.Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Truck & Van we encourage All to apply and are on the lookout for candidates who act with integrity. Our colleagues truly are our most important asset, and we believe in driving a fully inclusive talent dominated workplace and you could be just who we are looking for. As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all. Motus Truck & Van is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely based on skills and experience. If you are a dynamic and results-driven individual with a passion for the automotive industry and the ability to lead a high-performing team to success, we would love to hear from you. At Motus Truck and Van we value Trust and Respect above all else and are committed to offering a consistently excellent customer experience by pulling together as one Team.Motus Truck and Van offers a market leading salary and benefits package along with the opportunity to make a significant impact in the world of commercial vehicles. This is a hugely exciting time to join our growing business and become part of a success-story of which we can all be proud! To apply, please submit your CV and a cover letter outlining your relevant experience and accomplishments.