Senior Service Advisor

Riverside Consultancy

About the role

Senior Service AdvisorRygor Auto: Heathrow TruckOTE £40,000 per annum 45 hours: 08:30-18:00, Monday to Friday.Your RoleRygor Auto is looking for a dedicated Senior Service Advisor to join their team in Heathrow.If you are dedicated to providing exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required in completing the work are available and on schedule – this is the role for you!The right candidate will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind, actively selling after-sales services in a customer-orientated manner (i.e.: service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings.You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work.Day to day you will be:Dealing with customers and ensuring customer satisfaction.Utilise workshop loading and ensure it is up to date.Regularly and proactively keep customers up to date with progress on their vehicleBooking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.Identify the customer requirements and where possible, supply an accurate fully inclusive costing.Produce accurate job cards, invoices, estimates and related information.Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.Produce warranty job cards in line with the manufacturers' policy and procedures.Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.Liaise with the Parts Department to ensure availability of parts.Dealing with any customer queries or complaints.Assisting the team with problem-solving.Managing and utilising the team around you to ensure the day-to-day tasks are completed.Working closely with the service manager and workshop manager to ensure the business is running at maximum capacity.️Skills & Behaviours Required for this Role:Communication – This role is pivotal in ensuring that all stakeholders are accurately informed. This may include providing customers with updates on their vehicles or notifying the Parts Team about the availability of necessary parts.Time Management – When working to deadlines, being able to manage your time effectively, is essential. Strong organisation skills are key to this.Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.Motivation - To ensure personal and team success, being motivated is essential.This role will be a great fit for you if:Previous experience in a Service Advisor roleYou have exemplary communication skills via email, telephone, and face-to-face.Excellent organisation and administration skills.You have previous working experience in administration and/or office environments.You can organise and manage your time efficiently to meet deadlines.Understanding of Kerridge, preferable.Values & BehavioursRygor Auto looking for incredible team members who share their values and can add to their culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.RewardingI am grateful. I am courageous. I am curious.We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them – every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues.ReliableI am honest. I am attentive. I am trustworthy.Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.RespectfulI am inclusive. I am resilient. I am kind.We are considerate and kind to our team, the definition of being a true team player. We promote the importance of equality and diversity and the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills.Diversity, Equity, Inclusion and Belonging (DEIB)At Rygor Auto, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.Benefits for youWorking for an official Great Place to Work™️ and UK Best Workplace for three years running!Working for a Best UK Workplace for Wellbeing.Working with our award-winning team – we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.Recipients of the Bronze Award under the Armed Forces Covenant.Access to 100s of employee perks on Perkbox.Auto-enrolment pension.A day off for your Birthday.Enhanced Maternity and Paternity pay policies.Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).Mental Health First Aiders.Reward and recognition programmes, including our annual Rygor Group AwardsAnnual appraisals programme and progression opportunities.Manufacturer training and access to our in-house training hub.Long service recognition.Branded uniformFour times death in service benefit.Ongoing investment in company facilities and working environments.23 days of annual leave per year plus Bank HolidaysManaging your dataWe care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful – you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated regarding your application. Rygor Auto are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Their business has developed and gone from strength to strength in recent years. They have invested in extensive renovations of their sites across the country and continue to open new sites too; including a brand-new branch in Reading, which opened in January 2023 and a new Mercedes-Benz passenger car site which opened in Heathrow in the Spring of 2024. They have multiple industry and network awards under their belt and provide exceptional customer service. What’s more, they are officially a Great Place to Work™️ three years on the run, meaning they really do have a great company culture which embodies their values of Rewarding, Reliable and Respectful.