Service Advisor
Lookers
About the role
Mercedes Benz of Maidstone44 Hours weeklyUp to £38,000 OTE with a basic salary of £32,000Due to Internal Promotion Lookers Mercedes Benz of Maidstone is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 4 Service Advisors, 14 Vehicle Technicians and our enthusiastic and friendly Service Manager, Alex Harbour.With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Mercedes Benz of Maidstone is the place to be.As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Service Manager, Alex HarbourResponsibilities:Booking MOTs, services and other repair work for our customersAdvising customers about warranty cover and upselling additional parts / accessories that will benefit the customerLiaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumesManaging a high-volume of customers daily as well as telephone calls and online booking queriesInforming customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshopMaintaining accurate customer records, and updating the systems when any bookings have been madeQualifications:You must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email michaeltaylor3@lookers.co.uk One of the top three motor vehicle retailers in the UK, Lookers represents multiple vehicle manufacturers, selling a huge range of car types. We also operate a number of used car trade centres and service centres from hundreds of locations throughout the UK....
Job details
- Hours
- Monday to Friday