Service Advisor
A M Phillip Trucktech Ltd
About the role
Service AdvisorJob BenefitsCompany PensionEmployee DiscountOn-Site ParkingReferral ProgrammeFull Job DescriptionAt A.M. Phillip Trucktech Ltd we offer competitive pay, with salaries negotiable based on experience. In addition, successful candidates may be eligible for both monthly and annual performance-based bonuses. We also have a rewarding Employee Referral Scheme, offering up to £1,000 for each successful technician referral.The RoleWe are currently recruiting for a Service Advisor at our Dundee branch, located at George Buckman Drive, Camperdown Industrial Estate, Dundee. The ideal candidate will have prior experience in a service desk role within either the car or commercial vehicle sector and possess a strong understanding of the workshop processes. Familiarity with our Data Management System (CDK/Keyloop) would be beneficial, though full training will be provided for the right candidate.This role is customer-facing, with responsibilities including:Handling customer inquiries both in person and over the phoneScheduling vehicle bookings for the workshop and mobile service vansExplaining the repair process to customers as neededObtaining order numbers from customers or lease companiesUsing 1link (previous experience preferred, but not required)Upselling additional products and services when appropriateManaging call handling and general inquiriesThe Ideal CandidateWe’re looking for someone who:Has previous experience in a Service Advisor or similar role (preferred)Commercial experience preferred, but not essentialDemonstrates exceptional customer service and communication skillsIs a team player with excellent interpersonal abilitiesIs reliable, committed, and thrives in a fast-paced environmentIs organized and capable of managing multiple tasks simultaneouslyHas experience using IT systems (a must)Holds a valid driver’s license (preferred)Job DetailsPosition Type: Full-time, PermanentSalary: £27,000 - £32,000 per yearSchedule:Day ShiftMonday to FridayOvertimeWeekend availabilityRequired ExperienceMotor Trade Service Advisor: 1 year (preferred)Commercial Experience: PreferredWork Location - George Buckman Drive, Camperdown Industrial Estate, DundeeAdditional pay: Bonus schemeBenefits: On-site parkingExperience: Service advisor: 1 year (preferred)Licence/Certification: Driving Licence (preferred)Work Location: In person At A.M. Phillip Trucktech, our customers and colleagues are our top priorities. We are committed to being the best commercial vehicle group for customers and the best workplace for our employees. As a family-owned business with nearly 70 years of history, we are Scotland’s leading commercial vehicle specialists. With six depots across the country, we are the largest IVECO dealer in Scotland and also represent Ford, Fiat, and Maxus commercial vehicle franchises. We pride ourselves on our people-focused culture, as reflected in the feedback from our employees: "A great place to work. As long as you do your job, management gives you the space to excel." "Fantastic company to work for, with friendly, top-notch colleagues and approachable management." "AM Phillip has a strong focus on apprenticeship schemes, ensuring everyone gets the most out of their training."