Service Advisor

Stratstone Mercedes Benz

About the role

Service Advisor12 month fixed term contract - Maternity CoverStratstone Giffnock Mercedes BenzBasic salary of £29250 , uncapped earning potential, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.As a Service Advisor at Mercedes Benz,you’ll be the trusted link between our customers and workshop delivering an exceptionalexperience while confidently promoting and selling aftersales solutions and services that enhance vehicle safety and performance. With a strong focus on customer excellence and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales, and additional aftercare products.Working with Mercedes Benz, you’ll be at the heart of a forward-thinking retailer, representing one of the most prestigious automotive brands and backed by a team that’s committed to your growth. We’re looking for a Service Advisor who brings both experience and a sales mindset—someone who’s confident upselling services while being a trusted advisor to our customers.Your Journey as a Service Advisor:Act as a key point of contact for our service customers, ensuring seamless, premium experience from check-in to post-visit follow-upBuild genuine trust by having an in-depth understanding of each customer’s needs and advising them on safety-critical repairs, maintenance work and manufacturer recommendations, ensuring they receive a clear understanding of the care their vehicles deserveConfidently promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthyProactively support customer retention by promoting Service Care Plans, forward-booking future work and offering tailored aftersales solutionsCollaborating closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the wayManage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothlyBuilding your knowledge and expertise on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellenceKeeping our customers fully informed of all available extras, accessories and value products, whilst maximising the opportunity to upsellDo you have what it takes to be a Stratstone colleague? We’re looking for someone who is:Dedicated to providing an incredible service, fuelled by a genuine a passion for making our customers happy!Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines in a fast-paced environmentDigitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms.Meticulously organised, with the ability to effectively schedule work, balancing flexibility with our customers and workshop colleaguesA confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services.Passionate for our industry, the people who work in it and the people we serveWhat we can offer you:Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you loveCelebrate your special day with an extra day off on your birthdayOur industry-leading Family Leave Policies ensure you’re supported when it matters mostTake a paid day to volunteer and give back to a cause close to your heartWe believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversariesUnlock your potential with tailored training and endless career growth opportunitiesCommute for less with our cycle to work schemeAccess high street discounts to make the everyday a little more rewardingKnow someone perfect for Lithia UK? Earn rewards through our internal referral schemeAt Lithia UK, our growth is powered by our people:As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.Job Types: Full-time, TemporaryContract length: 12 monthsPay: £29,250.00 per yearWork Location: In person Representing some 30 brands across our vast UK network of over 170 stores, Lithia UK are an industry leading automotive retail group surrounded by inspirational teams with a culture aligned to our “Growth Powered by People” mission. As a Lithia UK colleague you’ll have the chance to thrive and play your part in shaping the future of the automotive industry. With the opportunity to collaborate with some of the most exciting and pioneering vehicle manufacturers, you'll enjoy a dynamic and fulfilling career. Our tailored learning and development programmes will equip you with the skills and knowledge to provide exceptional service to our customers, as we work together to drive progress and success. We are committed to innovation and excellence, empowering you to reach your full potential, and pride ourselves on creating an inclusive environment where you can bring your true authentic self to work. If you’re driven, passionate, and ready to make an impact, Lithia UK is the place for you. The doors to opportunity are wide open.