Service Advisor

HGV Traders

About the role

The RolePlease only apply if you have relevant experience.We have a fantastic opportunity for an experienced Service Advisor / Executive with a flexible and Positive attitude to join a small but dedicated and passionate team at our Multi Franchise Dealership in Tewkesbury.Working on a day shift 9am-6pm with a Saturday Morning on rota on 1 in 4 7am-1pm.What we need from youAs a Service Advisor ,you are an integral part of the Service team and you are in direct contact with the customer.Meeting and Greeting Customers in a friendly and courteous manner throughout the day , identifying there service requirements and exceeding there expectations.You are the skilled interface between the customer and the workshop to deliver the customer promise , so you will be able to load the workshop diary accurately to ensure the smooth flow through the workshops.You have a significant impact on customer satisfaction and make a considerable contribution to the success of the aftersales operation.You are also able to provide information on Mercedes-Benz Truck, Van and Bus services and products and can also respond to queries about service- related topics.You will be confident when updating customers and focussed on following up to ensure the customer is fully satisfied .You will look to upsell value added products , be able to invoice daily against a given target as well as managing the workshop loading as part of a service team.You will Maintain your product knowledge through an extensive inhouse and Manufacturers training scheme personally developed to target your role and career progression.Skills / CompetenciesYou always think and act with the customer in mind and professionally implement all Mercedes-Benz processes and procedures in order to provide the best for your customer.You always complete your work diligently and present yourself at all times as an ambassador of the brands you represent.You will have frequent communication and engagement with others.You establish a quick, reliable and trustworthy rapport with customers.You will be able to adapt easily to changing situations.You will be able to deliver consistent performance in a fast-paced environment.You must have experience in using Platforms such as Kerridge/ Key-loop /1 Link and other DMS systems.You must be able to drive and be competent at using Microsoft office / WordTasksRespond to all maintenance and repair requests ensuring all customer and vehicle data is captured.Active review of planned work to ensure customer readiness.Acceptance of vehicle including checking customer and vehicle data for completeness.Confirm the key customer contact and preferred communication method.Establish scope of repair and maintenance, gaining customer approval where required.Ensuring that a visual inspection using C-it now is performed and an automatic quick test to establish the status of the vehicleEnsure all Sublets always have order numbers issuedRegularly sell Service Contracts and all in plans against TargetCarry out cash sale invoicing or specific Invoicing as instructed by the Service Admin ManagerMonitoring the repair status and clarification of additional repair services.Creation of basic cost estimates and invoices, including updates of Digital Service Records.Responsibility for proactive customer updates using the preferred communication method.Co-ordinating the pickup date, time, method and location with the customer.Responsibility for handover of vehicle to customer including explanation of work carried out.Ownership of job packs and associated documentation.What is in it for youBe part of a growing family business and friendly teamWorking with Global BrandsTailored Manufacturers Training and Personal Career developmentCompetitive Rates of Pay20 Days Holiday plus Bank HolidaysUniform and PPEWellbeing programme to support you and your familyJob Type: Full-timeSalary: £26,00.00-£30,000.00 per yearBenefits:Company eventsCompany pensionEmployee discountFree parkingOn-site parkingReferral programmeWellness programmeSchedule:Day shiftMonday to FridayWeekend availabilitySupplemental pay types:Performance bonusCOVID-19 considerations:We have re introduced Covid measures , by keeping visitors to a minimum and re introducing staggered staff breaks , reduced Room occupancy , Face Masks , Screens and additional vehicle and human sanitising points throughout the business.Ability to commute/relocate: Tewkesbury: reliably commute or plan to relocate before starting work (required)Education: GCSE or equivalent (required)Experience:service advisor: 5 years (required)Customer service: 3 years (required)Language: Fluent English (required)Licence/Certification: Driving Licence (required)Work authorisation: United Kingdom (required)Shift availability: Day shift (required)Work Location: One locationSchedule:10 hour shiftDay shiftHolidaysMonday to FridayOvertimeWeekend availabilityReference ID: SA2802 Arthur Spriggs Van Truck and Bus are a privately owned family business with a number of Commercial Franchise namely Mercedes Benz, Isuzu Truck, VW Commercial Vans and Evobus (Mercedes Bus and Coach). Alongside this we operate a large Road Haulage Fleet founded in 1918 operating from both our Gloucestershire and Northamptonshire depots offering high levels of Customer Service and reliability and as such have a business built on solid foundations.