Service Advisor

North West Trucks

About the role

We are delighted to offer an excellent opportunity to join the dynamic and growing team at North West Trucks as a Service Advisor at our Wigan site.This is a fantastic chance for an enthusiastic, customer-focused individual to take the next step in their career with a respected name in the commercial vehicle industry. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we’d love to hear from you!Working Hours: Monday to Friday 9.00 am to 5.00 pm, Alternate Saturday mornings at overtime, 30 minutes lunch (unpaid), i.e. 40 hours per week.Salary: £26,000 per annum, depending on experienceOther duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.Key Responsibilities:Liaising with customers on site, via phone and email.Liaising with customers in regard to work being carried out on their vehicle.Sales and upsell of labour hours.Handle customer queries and complaints professionally.Liaise with workshop technicians to ensure timely updates and job completion.Planning and scheduling customers vehicles to coincide with their maintenance plan.Understand workshop efficiencies and the importance of loading the workshop diary correctly.Ideally, we are looking for:Appropriate telephone techniques and etiquette.Knowledge of automotive systems, understanding of vehicle basic layout desirable but not essential.Work independently or as a member of the team when necessary.Work in a busy, active, lively environment that can be challenging.Pay exceptional attention to detail.Follow manufacturer’s warranty guidelines and how to accurately apply them.Good computer skills essential.Previous experience with Kerridge/PSA would be beneficial.High level of accuracy and attention to detail essential.Team player.Can do attitude.In return we’ll offer:Pension With North West Trucks ContributionCareer Development OpportunitiesQualified Mental Health First AidersFree Mortgage Advice ServiceFree Eye Tests For VDU UsersFree Flu jabs if you are ineligible through the NHSCycle To Work SchemeCredit Union At WorkOn-Site Parking (Site Specific) At North West Trucks, we are a prominent DAF franchise located in Wigan, Northwich, Warrington and Huyton, supplemented by an all-makes commercial parts operation at Ellesmere Port. As part of the Greenhous Group, one of the largest DAF dealership groups in the UK with an extensive network of 21 sites, we are committed to excellence in commercial vehicle service and maintenance. Join our passionate team of professionals dedicated to delivering outstanding results and exceeding customer expectations. If you're ready to make a significant impact and take your career to the next level, apply now to become an essential part of the North West Trucks family. Don't miss out on this exciting opportunity to grow your career in a thriving and supportive environment. Apply today and let your journey begin with North West Trucks!