Service Advisor
Rossetts Commercials - Worthing
About the role
Service AdvisorRossetts Commercials are looking to recruit a Service Advisor on a full-time basis to join their busy team in Worthing.Role overview:This is a fast paced and busy role where you will take responsibility for your customers. You will be acting as the main point of contact and offering support and guidance whenever customers visit us to get their vehicle serviced, or when they need help or advice with the up keep of their vehicle.You’ll be the link between our customers and the workshop. From welcoming customers, you’ll ensure their smooth journey, from agreeing service or understanding repair requirements to booking in work and presenting the completed job. Along the way, you’ll liaise with our parts team and suggest suitable additional products and services to the customer.Role duties and main responsibilities:Taking instructions from customer’s and processing efficiently service and/or repairs in workshop and obtain customer’s signature on completed repair order.Maintaining the progress of customer’s vehicle repair work, communicating any additional work required, obtaining authority, and ensuring full payment of any cash accounts before releasing vehicle.Notifying customer of vehicle status and arranging collection or delivery.Handing over vehicle in a professional manor, and in a clean condition, inspect vehicle for any bodywork damage, explain repair work carried out, if additional work is required re- book vehicle for future work.Ensure that Technicians job card write-up and allocation of time is well documented to ensure accurate billing.Maintain a good working relationship with customers by answering the telephone and responding to any queries within the target set by the Company to ensure repeat business.Ensure customer’s vehicle history is reviewed and maintained up to date and customer is informed of required services due.Ensure that customers who are waiting for their vehicle are comfortableEnsure customer’s vehicles are secure at all times, especially when parked in the compound.Assist the Service Manager to ensure the smooth running of the service desk.Maintain the smooth running of the 24-hour service for incoming breakdowns and authority required for the repairs carried out in the workshop relating to the breakdownsAbout YouPrevious dealership experience is requiredKerridge experience is desirableBenefitsExtensive progressive Mercedes-Benz trainingCycle to work schemeStaff referral scheme up to £1000.Death in service benefitCompany sick pay schemeEmployee assistance programmeDiscounted gym membershipGroup profit share scheme22 days holiday plus Bank Holidays (pro-rata for part time employees)Length of service holiday reward – reach up to 25 days holiday entitlement per annumVouchers at Christmas and on your birthday.Company pensionProfit sharingReferral programmeHours - 46.5 Hours per week. Monday to Friday 07:30am to 05:30 pm with a 1-hour unpaid lunch break, plus 1-in-4 Saturdays 07:00am to 01:00pm.Salary - Starting £32,135.00 per annum DOE plus additional target based bonuses of up to £1500 per annum subject to meeting the required criteria.Job Types: Full-time, PermanentExperience: Industry: 1 year (required)Work Location: In person Rossetts Commercials is an award-winning Mercedes-Benz Commercial Vehicle dealer situated across the Southeast, with sites in Aldershot, Crawley, Eastbourne, and Worthing. Specialising in sales, servicing, parts, and aftersales support for vans, trucks, and electric commercial vehicles. We offer a complete 'one-stop shop' for all your commercial vehicle needs. At Rossetts, we pride ourselves on exceptional customer service and investing in our people to ensure a consistently high standard of care and professional excellence across our entire team.
Requirements
- Company Pension
- Bonus Scheme
- Death in Service Cover
Job details
- Experience
- Previous dealership experience
- Hours
- Monday to Friday