Service Advisor
Motus Truck and Van
About the role
Job Introduction Motus Truck & Van have an exciting opportunity for a highly motivated and customer-oriented Mercedes-Benz Van Service Advisor to join their fabulous team in Witham.Do you have. . .Previous experience in the Service department?Experience with volume work?Able to work within a team?If your answers are YES… then you may be the person, we have been looking for!What will you be doing?Greet customers and provide them with a warm welcome to our service departmentListen to customer concerns and accurately document their vehicle's issuesUtilize your mechanical knowledge to assess vehicle problems and recommend necessary repairs or maintenanceProvide accurate estimates for repair costs and timeframesUpsell additional services or products that may benefit the customer's vehicleCoordinate with technicians to ensure timely completion of repairsKeep customers informed about the status of their vehicle throughout the repair processHandle cash/card transactions and maintain accurate records of paymentsHours:You are required to work Monday to Friday with the shift patterns below:Week one: 07:00am - 16:30pmWeek two: 09:00am - 18:30pmSalary: £26,000 - £30,000 per annum plus company bonusWho are we looking for?The successful candidate will have:1 Year + experience as a Service AdvisorPoint of sale experienceA positive can-do attitudeThe ability to produce work to a very high standardA team player mentalityAn awareness of Health and Safety procedures/policiesPrevious experience in a customer service role, preferably in an automotive settingStrong upselling skills and the ability to effectively communicate the value of additional services or productsSolid mechanical knowledge to accurately assess vehicle issues and recommend appropriate solutionsExperience handling cash transactions and maintaining financial recordsExceptional customer service skills with the ability to build rapport with customersOur Company Benefits:When you join Motus Truck & Van from Day 1 you'll have access to a comprehensive benefits package including:Holiday Allowance of 30 days holiday per year (including Bank Holidays) that will increase with length of serviceAuto-enrolment Pension Scheme with employer contributionMedical insurance discounted schemeCareer developmentReferral bonus if you introduce your friendsDiscounted days out with family and friendsRetail discounts saving £££'s on shopping and dining outSalary FinanceFamily & Friends Discounted Car SchemeOn-site Mental Health First AidersDiscounted Healthcare SchemeX2 basic salary Life AssuranceInternal engagement initiativesUniform provided Here at Motus Truck & Van we're proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you're going, Motus Truck & Van wants to be part of your future. Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Truck & Van we encourage All to apply and are on the lookout for candidates who act with integrity. Our colleagues truly are our most important asset, and we believe in driving a fully inclusive talent dominated workplace and you could be just who we are looking for. As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.