Service Advisor - Portsmouth
Adams Morey
About the role
Adams Morey Portsmouth is looking for a motivated and customer-focused Service Advisor to join our busy aftersales team.This is a key customer-facing role, ideal for someone who enjoys working with people, is organised, and thrives in a fast-paced motor trade environment.Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.Working hours:Monday to Friday, 8.00am to 5.00pm, i.e. 40 hours per week, 1 hour lunch break (unpaid).Some flexibility will be required at times.Salary: Dependent on experience (will be discussed at interview stage).Key Responsibilities:Receiving service bookings via telephone and email.Arranging vehicle collections and deliveries.Carrying out customer pre-calls and post-service follow-up calls.Invoicing both cash and account customers.Using supplier platforms to book and update workshop jobs.Liaising closely with workshop control and technicians to ensure smooth workflow.Ideally, we are looking for:Strong customer service and communication skills.Able to work effectively as part of a small, close-knit team.Well organised with good attention to detail.Confident using IT systems.Motor industry experience would be advantageous, as would previous experience using Keyloop dealer management systems, however full training will be provided for the right candidate.In return we’ll offer:Employee Assistance programMental Health First Aiders within the businessFree Flu jabs if you are ineligible through the NHSFree eye test plus £70 contribution towards glasses for display screen usersEmployee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33Free Independent mortgage advice servicePension SchemeSalary Sacrifice(if eligible)Staff EventsFree parkingCycle To Work SchemeCompetitive SalariesCareer development pathways and trainingQuarterly Star Awards Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.