Service Advisor - Van Centre

Sandown Mercedes-Benz of Poole

About the role

Service AdvisorAn opportunity has arisen to join us as a Service Advisor at our Sandown Van Centre in Poole. The Service Advisor is responsible for every aspect of a customer’s after sales experience. The main purpose of the role is to ensure the efficient operation of your own group of customers, to meet and exceed their expectations and maximise workshop profitability. The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.Main Duties:· To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.· To work with the workshop team to achieve the highest possible levels of performance.· Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and, provide a cost estimate for repair work· Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns· To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.· To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required· To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.· To ensure that invoicing is accurate and completed on time.· To take responsibility for sub contracted repairs and ensure the work has been completed.· Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.· To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.Essential Skills Required:· High levels of attention to detail and highly organised· Background in a similar role within the automotive industry· Knowledge of using Kerridge automotive computer system is essential· Experience of anticipating and understanding customer needs and demands· Maths GSCE at grade 5 (C) or aboveApplicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.Hours of work:Wk 1: 07.00 - 17.00 Monday to Friday (with one hour unpaid lunch)Wk 2: 08.30 - 18.30 Monday to Friday (with one hour unpaid lunch)Saturdays 08.00 - 13.00 on a rota basis paid as additional hours.Basic £29,000, OTE £35,000Job Types: Full-time, PermanentPay: Up to £35,000.00 per yearApplication question(s): How many years experience do you have in the motor industry?Experience: Service advisor: 1 year (required)Licence/Certification: Driving Licence (required)Work authorisation: United Kingdom (required)Work Location: In person Sandown is the name behind Mercedes-Benz of Epsom, Guildford, Basingstoke, Salisbury, Newbury , Poole, Dorchester, Farnborough, Hindhead and Poole Vans with a vision of transforming the experience of customers visiting our retail showrooms. The Mercedes-Benz brand offers an exciting line up of new products including the first all-electric Mercedes. It is also a great time of change for the unique smart car brand, with the launch of e-smart. Sandown offers new recruits a warm welcome and great opportunity for a long lasting rewarding career. We have a fantastic range of benefits and a first class range of training programmes to enable our employees to realise their full potential and advance throughout the Company . From technical apprenticeships to enhanced management training the Sandown Group have a training pathway for the whole team. Sandown love to recruit from within and our Company is home to many success stories of team members who have progressed their careers within the group. Our employees are the backbone of the business and we know that without them Sandown would not be the company that stands today. From the incredibly helpful Showroom Host to the knowledgeable Sales Executive, from the friendly Service Advisor to the manufacturer trained Technicians every role is integral to our successes. We would love to hear from anyone who wants a long and satisfying career with a forward thinking , professional privately run Company.