Service Contract Co-ordinator - Enfield
Volvo Trucks
About the role
Location: Enfield, GB, EN3 7NJPosition Type: ProfessionalService Contracts Co-ordinator Monday to Friday 0800hrs to 1600hrs (1/2 hr unpaid lunch) Salary up to £30,000 p.a. dependent upon experience We are now seeking a highly organized and motivated Service Contract Coordinator to join our team in Enfield! The Service Contract Coordinator will be responsible for managing and overseeing service contracts for our fleet of Volvo trucks, ensuring that our customers receive exceptional service and support. This role requires someone with excellent communication skills, a keen eye for detail, and a customer-centric approach. You will work closely with both internal teams and customers to ensure smooth execution of all service-related activities. Who are youExperience of working within the motor vehicle industry, preferably a background from working within a commercial industry. Warranty and contract scope & procedures.Salesforce ProcessTo have an appreciation of our customers, the environment in which they operate and the direct impact we can have on their business.Match solutions to customer needs.Excellent Administration Skills with attention to detail along with presentation skillsExcellent communication skills at all levels both written and verbally.To be able to work in an organised & methodical manner ensuring that all daily tasks are completed.Enjoy and have the ability to work in a fast-paced working environment.Negotiation skills – gain agreement on proposed course of action (Win/Win.)Proficiency with Microsoft Office Suite and CRM softwareAn understanding of Operators Licence Laws and Regulations We can offer youAlong with many benefits working for Volvo Group! Generous Company pension25 days holiday + bank holidays raising to 30 days + bank holidays with serviceHealthcare plan with access to dental insuranceEnhanced maternity/paternity and foster leaveDiscounts on many High St retailers, gym memberships, Theme park days, travel, hotel ++++ for yourself, family and friendsWhat’s in it for you?Solve any contract queries including novation’sProvide POC/CQ advice for TSE’s when requiredFollow up on any Contract sales leads and work to close the saleMonitor excess mileage charges and carry out reviews in conjunction with VFSEnsure all outstanding contracts are loaded by VFS in the timely manner.Ensure that Salesforce is kept up to date with regards to contact detail etcOffer contract extensions to existing customers in our contract portfolioSupport the contract hire returns in conjunction with designated responsible at each Dealerpoint.Organise and arrange Teams call on a regular basis to ensure the process is being adhered to.Anticipate workload based on forward plan / resources and provide active support to handle workload.Actively participate in the Contracts Review meetings.Work in accordance with Volvo Group UK standards of health, safety, quality and environmental care. Any other duties that may be reasonably requested by your manager Ready for the next move?• If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.We value your data privacy and therefore do not accept applications via mail. Job Category: Sales & ServicesOrganization: Volvo TrucksTravel Required: Occasional TravelRequisition ID: 25196 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.