Service & Parts Administrator

Rygor Service Solutions

About the role

Service & Parts AdministratorRygor Service Solutions – SouthamptonUp to £30,000 DOE40 hours, Monday to Friday.Your RoleIf you are looking to work with the UK's largest Mercedes-Benz commercial vehicle dealership, who has been announced as a Great Place to Work for four years running, look no further!At Rygor Group, we are looking for a proactive and engaged Service & Parts Administrator who can provide essential administrative support to our Southampton VMU site to help us continue to be a UK Best Workplace. We are looking for an individual who is passionate about delivering exceptional customer service through a highly organised approach to administration. You will approach this role with a commercial mindset and will work effectively with all stakeholders to ensure smooth and efficient processes are in place and maintained.-Role Level on the Rygor Career Journey Map: C1, Individual ContributorRygor is an official UK Best Workplace for Development, and we are committed to helping you achieve your goals, which is why we have a career journey map to help you understand your potential routes of development. As an individual contributor, you carry out your role to the highest standards, living and breathing our company values of being Rewarding, Reliable and Respectful. You take pride in your work and collaborate with others to ensure the job gets done.-What’s it like to be part of Team Rygor?“It’s a great place work, with lots of opportunities and great people to work with. I have progressed from being the Receptionist to now assisting with all aspects of health and safety in branch.” – Caroline, Administration Support️Day to day, you will be:Ensure all departmental administration is completed accurately and on time.Collate and manage workshop job packs.Obtain pre-start and up-order numbers as required.Support parts ordering and intake processes (experience in this area would be a bonus)Plan and prioritise your workload effectively to meet all deadlines.Build and maintain professional relationships with customers, colleagues, suppliers, and external partners.Remain professional, calm, and positive under pressure.Regularly review your own performance and seek opportunities for personal and professional development.️ Skills & Behaviours Required for this Role:Experience - Previous experience in an administrative role within an HGV dealership or similar environment is preferred, though not essential.Organisation – Ability to manage multiple tasks, prioritise workloads, and maintain an efficient system to keep the office running smoothly.Communication – Strong written and verbal communication to interact effectively with all stakeholders across the business, including answering phone calls, writing emails, and sending documents.Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.Attention to Detail- Maintaining a high level of accuracy in all tasks, whether it’s data entry, record-keeping, or preparing documents, to avoid mistakes and ensure high-quality output.Our Values & BehavioursWe’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. You can read more about our values and the behaviours on our website.RewardingI am grateful. I am courageous. I am curious.✔️ReliableI am honest. I am attentive. I am trustworthy.RespectfulI am inclusive. I am resilient. I am kind.Application & Interview SupportIf you need support with your job application, we encourage you to explore our new Career Hub—a free resource designed to help you reach your career goals. The Career Hub offers valuable guidance on crafting standout applications, excelling in interviews, and providing support for those re-entering the workforce. Additionally, you can watch, and practice example interviews to ensure you’re fully prepared to ace yours! You can access the site here.Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are experienced for the role and hold the necessary qualifications, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!Benefits for you23 days of annual leave per yearFour times death in service benefitBranded uniform and boot allowanceWorking for Motor Trader’s ‘Employer of the Year’.Working for an official Great Place to Work™️ and UK Best Workplace.Working for a Best UK Workplace for Wellbeing and Development.Awarded Armed Forces Covenant Silver Award (RLS)Working with our award-winning team – we are Motor Trader’s CV Employer of the Year and won silver at the internal communication and engagement awards for our new starter onboarding process.Recipients of the Silver Award under the Armed Forces CovenantAwarded Armed Forces Covenant Silver Award (RLS)Working with our award-winning team – we are Motor Trader’s CV Employer of the Year and won silver at the internal communication and engagement awards for our new starter onboarding process.Auto-enrolment pension.Self-development journalRygor Group Ranked 101 in SW Business Insider’s Top 500 CompaniesEnhanced Maternity and Paternity pay policies.Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).Mental Health First Aiders.Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.Annual appraisals programme and progression opportunities.Manufacturer training and access to our in-house training.Long service recognition and annual leave increase after 5 years’ service.Charities of the Year programme, Army Sport sponsors and community engagement initiatives✅ Hiring ProcessWe shortlist CVs online, so make sure to include information about yourself that makes you stand out.You may received a short screening call with our hiring manager or a member of our people team.Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better. Your interview will include a chat with the hiring manager and potentially an interview task.‍If your application is successful, we’ll be excited to make you an offer.Diversity, Equity, Inclusion and Belonging (DEIB)At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.Support - If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed. We are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Our business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024. Our commitment to excellence has earned us multiple industry and network awards, and in 2025, we were proud to be named Employer of the Year at the prestigious Motor Trader Awards. We also received the Silver award for our onboarding experience at the ICE awards, meaning that if you're considering a new career with Rygor, you can be confident you'll receive an award-winning induction and support from day one. We’re officially a Great Place to Work™ (multiple years running) and our company culture truly reflects our core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what we do and so is creating an environment where our team can thrive. Rygor Group comprises of a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, armoured vehicles, body repairs and coachbuilding. Through the hard work of our team members, we have secured our position as one of the UK’s top automotive Groups, with a turnover of circa £300m a year. Rygor Auto consists of three renowned brands: Mercedes-Benz, SAIC Maxus, and Higer Buses. We are home to the largest UK dealer group for Mercedes-Benz Commercial vehicles and also offer passenger car aftersales at select locations. Rygor Plant is an official partner of Hyundai, Mecalac, and Dieci. We offer a diverse range of high-performance equipment designed to meet the demands of sectors including construction, agriculture, rail, roadworks, aggregates, and beyond. Rygor Service Solutions is our independent fleet workshop division, specialising in full management of commercial vehicle fleets within customers premises, or totally mobile servicing solutions. We look after some of the UK’s largest fleets and are committed to keeping them on the road, serving their customers. Rygor Land Systems supply vehicles and systems for military, humanitarian and security operations. With a dedicated and focused team that can provide exacting customers with the support required to deliver the capability needed by operational staff located in the harshest environments around the world.