Team Leader - Central Administration
HGV Traders
About the role
We have a new opportunity for a Mercedes Benz Team Leader needed at Motus Truck & Van.You must have service administration experience and leading a team in the automotive industry!We're happy to offer this role to be work from home but will be required to work at sites from time to tome supporting teams within warranty concerns and training when needed.This role is to support the team when they are doing Warranty and Contracts claims, ensuring that all necessary documentation and parts for return are processed in line with the vehicle manufacturer guidelines.Ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.*** EXCELLENT SALARY PACKAGE + COMPANY CAR ***£38,000 per annum plus Bonus (OTE: Up to £42,000)Monday to Friday 08:00am - 6:00pmTo have a good awareness of Point of sale within the Kerridge DMS to include the following:Checking customer detailsChecking vehicle history in Kerridge & EvaCosting & estimating a WIPRaising an order numberXentry orderXentry operation timesXentry Damage codesXentry WISXentry parts informationDigital job pack NybbleUsing and understanding the Compass systemChasing order numbers, completing the contact sheet.Understanding and adhering to Warranty, R&M and Motus timelines and SLA’s.Have a good understanding of standard text flat rates.Be able to access and use confidently the following systems, EVA, StarHub, Truck Gateway, ,Truckfile, ,Compass,TIPS,VEDOC, Allianz portal, Goodwill processes for Truck and Van, CLBCompany BenefitsFrom day 1 as a Motus Truck & Van colleague, you will have access to a comprehensive benefits package including:30 days holiday per year (inclusive of Bank Holidays) increasing after 5,10 & 15 yearsAuto-enrolment Pension Scheme with employer contributionCareer progression opportunitiesDeath in service benefitQuarterly Awards (Leading Stars)Long Service AwardsRefer a friend introduction feeInternal engagement initiativesEmployee Assistance programmeSalary Finance (Low interest loans & financial advice including savings)Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much moreOur branchesWe operate 8 branches across East Anglia, Hertfordshire and Essex, and each of our facilities is staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes. Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, genuine parts and moreWhat’s in it for you?Joining Motus Truck & Van is an exciting opportunity to join a top-performing commercial vehicle dealer group, which delivers first-class service informed by a genuine understanding of customer needs.We put our colleagues first and promote a culture of growth, ambition and development where anything is possible and we shine a light on good work, rewarding those who live and breathe our values.Job Types: Full-time, PermanentBenefits:Company pensionFree parkingSchedule:Day shiftMonday to FridayExperience:Service Administration: 1 year (required)Work Location: Remote Motus Truck & Van is a company built around the vision of being a commercial vehicle employer of choice and the first thought for customers looking for Mercedes-Benz vans and trucks. Our mission is to help customers reach their destination with confidence, using our experience and expertise to provide the best possible experience for customers and their vehicles. It's why we come to work every day.