Trade Parts Specialists

Group 1 Automotive

About the role

Trade Parts Specialists – Mercedes-Benz Coventry£35,000 OTEWant to be the best you can be? It's what drives us too.Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.What we can offer youEnjoy 33 days of annual leave (including bank holidays) to rest and rechargeSave money every day with our exclusive retail discountsDrive a great deal with discounts on new and used cars, plus servicing offers**Plan for the years ahead **with our company pension schemeBalance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matterCommute for less with our cycle-to-work schemePrioritise your wellbeing with dedicated support for you and your family24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easilyMake a difference with a paid day to volunteer in your communityInvest in your future with our company share purchase planEarn financial rewards when you refer a friend to join the team**Keep learning and growing **with our training and development opportunities for everyone.Life assurance with the option to increase coverWe’re open to flexible working options – just askWhat you’ll do day to dayHandle Trade Enquiries - Respond to inbound requests via phone, email, and platforms like WebParts, accurately identifying and quoting parts.Process Orders & Apply Discounts - Raise orders, quotes, and invoices in the DMS, applying relevant trade discounts and upselling related parts.Support Account Setup & Maintenance - Assist in onboarding new trade accounts and maintain accurate customer details, pricing, and delivery preferences.Follow Up & Reactivate Accounts - Conduct outbound calls to follow up on quotes, re-engage lapsed accounts, and promote current campaigns.Coordinate Fulfilment & Dispatch - Liaise with warehouse and delivery teams to ensure timely dispatch and communicate delivery updates to customers.Monitor Credit & Resolve Queries - Work with credit control to flag overdue accounts and resolve invoice issues (without handling collections).Drive Sales & Upsell Opportunities - Identify associated parts and consumables to support first-time fixes and increase average order value.Track KPIs & Customer Satisfaction - Monitor performance metrics like sales volume, order accuracy, and customer feedback to support continuous improvement.Helpful skills and qualificationsDon’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationshipsAbility to deliver first-class customer service with energy and enthusiasmStrong organisational skills with the ability to meet deadlines, with excellent attention to detailExceptional listening and communication skills, focused on understanding customer needsMust hold a valid UK driving licenceWe value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.Be part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.Our Values - At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.Respect - Integrity - Transparency - Teamwork – ProfessionalismThese are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team. Group 1 Automotive is an international automotive retailer group and has come to be a trusted seller of vehicles by a range of marques. With over 70 sites currently operating in the UK, we believe in nothing less than automotive excellence, which is at the forefront of our customer service. Our long history has positioned us at the very pinnacle of automotive retailing as we continue to exceed our customers’ expectations. Made up of subsidiary groups, Group 1 Automotive have dedicated specialist teams who strive to deliver a quality of service that cannot be found elsewhere. We will always put your needs first, making sure that you are on the road without any stresses or worries. Whatever your needs, our team of manufacturer experts are here to provide an unrivalled experience for you and give your vehicle all the care and attention it deserves.