Trainee Parts & Service Advisor
HGV Traders
About the role
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What you will doParts & Service Trainee - Tipton Van Centre, Hobart Rd, Tiptonup to 45 hours a week, Monday to Friday 08.00 - 17.30Paying to National Minimum Wage Guidelines (to £11.44 pr hr age dependent)Operating within the newly opened Van Centre, (Hobart Rd, DY4 9LE) you will be part of a team developing and sustaining superior performance in parts and service administration with face to face customer liaison.Core Responsibilities:Service:Ensure when working on the Front of House reception that customers are greeted professionally and with a friendly demeanor when booking in their vehicle, relaying back costs and information from their service and inspections etc.Updating the customer throughout with timelines and costs where applicableEnsure that the service area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point.Ensure the Dealer point works to the criteria laid down in the Company Health and Safety policy.Parts:Ensure customer orders are taken and supplied to the correct specification.Ensure that procedures are correctly carried out for the ordering of goods and their receipt.Maintain an efficient filing and retrieval system.Ensure that the parts area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point.Ensure the Dealer point works to the criteria laid down in the Company Health and Safety policy.Wear personal protective equipment (PPE) when must be worn.General Duties:Work with the team to ensure a strong top team ethos.Support the development of character, skills, attitude and superior individual and team performance.Ensure that you conduct yourself in a business-like and professional manner.Assist with maintaining a clean and professional Service and Parts area.Attend any training or development activity that is made available.Required Competencies:To be able to effectively communicate at all levels both written and verbally.To be able to develop or work in developing new or enhancing existing processesTo be able to adapt and take on new skills and approaches.To be able to competently use GDS and associated software & systems.To be able to competently use desktop PC and associated software & systemsBenefits:25 days holiday rising with servicepension scheme with employer matched contribution of up to 5%healthcare cash back schemediscounts across retailers, cinemas and theme parks ++discount on Arval Contract Hire carsWe value your data privacy and therefore do not accept applications via mail. Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.