Trainee Service Administrator
HGV Traders
About the role
Trainee Service Administrator - Mercedes-Benz MalluskInterested in training in a customer service role for a premium brandWe have a career opportunity for you in our Mallusk dealershipFollowing successful completion of this traineeship there will be a permanent contract with M-B Truck and Van NI.This role will be to provide administrative support and perform customer relations duties within the service department.Job role:Fleet planning on behalf of our customer baseMOT Scheduling, booking and liaising with customers to confirm bookingsEnsure customers are kept up to date on the progress of their vehiclesMaintain service agreements and associated documentationAssist with customer concerns via email and telephone maintaining high standards of customer satisfactionGeneral service duties to include answering telephone and taking general service bookingsCarry out rebooks for customersCreate estimates, processing payments and maintainAd-hoc administrative tasks as instructed by the Service ManagerSuitable candidates will require:Confident nature with strong communication skills; both written and verbalEnjoy working in a fast-paced environmentThe ability to handle conflicting demands and work well under pressureEnthusiastic and willingness to learn new processes and systemsA strong working knowledge of computerised systems especially Microsoft Outlook, Word & ExcelTake pride in your work and delivering exceptional customer serviceHigh levels of accuracy and attention to detailDesirable:Previous experience within a customer facing roleDriving licenceIf you think you can demonstrate these skills and want to join our friendly team, then we would like to hear from you.We would also consider an Apprentice Service Advisor and partner with TTS to complete Level 2 & Level 3 Customer Service. This provides the opportunity to ‘earn while you learn’.GSCE English and Maths at Grade C or above are also essential to be accepted onto the Customer Service Apprenticeship programme.If you would like to develop your career in a locally owned Top 100 company in NI send your CV to gillianmccrudden@m-btruckandvan.co.ukJob Types: Full-time, PermanentSalary: £18,000.00-£23,000.00 per yearBenefits:CanteenCompany pensionCycle to work schemeDiscounted or free foodFree parkingOn-site parkingSchedule:Monday to FridayAbility to commute/relocate:Newtownabbey: reliably commute or plan to relocate before starting work (required)Work Location: In person
Requirements
- Company Pension
Job details
- Hours
- Monday to Friday