Workshop Controller- Glasgow West
Volvo Trucks
About the role
Workshop Controller - Glasgow West Location: Glasgow, GB, G51 4GAPosition Type: ProfessionalSalary: Up to £45,000 p.a. + company bonus + company van Shifts: Monday to Friday - 0700hrs to 1515hrs (some flexibility required) Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What you'll do:We are offering an exciting opportunity for a driven, well organised and motivated Workshop Controller to play a crucial role at our Glasgow West depot. Your responsibilities will include, but may not be limited to: Manage Work In Progress (WIP), oversee the workshop team and regularly manage customer expectations As a key member of the dealer management team, the Workshop Controller’s core role is to proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closure Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised Carry out regular process reviews with your Dealerpoint Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify Manage the performance of the service department to ensure that KPI targets are achieved Hold daily production meetings to Plan workload and resources, Review identified issues from previous shift and identify appropriate solutions consistent with standard OTI process requirements Anticipate production problems based on forward plan / resources and provide active support to handle workload Actively participate in the Dealerpoint’s Commercial Crew CRM meetings following the CRM process Assist the Dealerpoint Manager in the production of the annual business plan Who are you?You will hold City & Guilds, NVQ Level 3 in heavy vehicle or equivalent and have previous experience of supervising in a commercial vehicle workshop. You will be knowledgeable in VOSA requirements, MOT Testers manual, Warranty and Contract scope and procedures, workshop KPIs and understand Operators License Laws and Regulations. You will require experience of leading a team, with the ability to motivate, coach, guide others in their objectives. Having excellent written and verbal communication skills is a strong requirement, as well as having the ability to work daily with spreadsheets and in-house IT systems, to be able to manage productive man hours and unsold man hours. You must be able to work in an organised and methodical manner, ensuring all daily tasks are completed. Finally, you should be able to modify your approach in specific circumstances to ensure a positive outcome and able to understand & analyse operational issues & propose appropriate solutions. What we can offer:Up to 33 days holiday (inclusive of Bank Holidays & increasing with length of service) Savings and discounts for you, your family and friends on many high street retailers, holidays, hotels, gym memberships plus much more Company bonus scheme - paid quarterly up to a max of 5% Contributory Pension scheme + Health Cash Plan + Life Insurance Discount on Renault cars & Electric Car Salary Sacrifice Scheme Maternity & Adoption Leave 6 months full pay moving to 6 months half pay | Paternity 2 weeks leave with further 3 weeks in first 3 years We value your data privacy and therefore do not accept applications via mail. Job Category: Sales & ServicesOrganization: Volvo TrucksTravel Required: Occasional TravelRequisition ID: 25804 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.